2-3+ years of Liner Shipping Experience in Operation & Documentation (R ), Fluency in English (oral and written) must be of a high standard in terms of clarity and grammar (Spanish, French, Chinese, any of these languages fluency is a must).
Essential Duties and Responsibilities
Manage service requests originating from users. Attempting to solve issues with immediate effect or escalate to the next support level and monitor the request until closure.
Assess priority of service requests & recording the call by the means of an application whiles creating a ticket (Service Requests).
Communication with user with regards to Incidents/Service Request status.
Ensure Service Level Agreements are maintained.
Follow defined processors to maintain service continuity.
Participate in the application testing and validation of new requirements, particularly regional specific developments.
To ensure time-sheets are timely completed and submitted
Continuously update operational data for measurement accuracy across all relevant process areas
Skills and Experience: [R] Required or [P] Preferred
· 2-3+ years of Liner Shipping Experience in Operation & Documentation (R)
· Highly motivated, enthusiastic and self-confident (R)
· Outstanding interpersonal communication skills (R)
· Ability to work on shift basis (P)
· Fluency in English (oral and written) must be of a high standard in terms of clarity and grammar
· Computer literate (R)
· Bachelor degree (P)
Please send your CV together with salary expectation to profi222@yahoo.com