danyboldea wrote:Hi,
My friend is looking for a job as a waiter in the hotel in Dubai. u know any site from him. he is in Romania now.
please advice.
Some observations regarding the Foodservice and Hospitality industry you will be expected to fit into, in Dubai;
1. Forget everything you have learnt so far in the hospitality industry.
2. When taking a telephone enquiry, the answer is always ‘yes’ at all times tell the customer what they want to hear, not what the case actually is.
3. Always greet the customer with indifference and sit them in the least desirable seats you have, generally nearest the kitchens, toilets or a busy thoroughfare.
4. Insist on taking drinks orders, at every available opportunity, particularly when the guests are en-route from the bar to the dining area with charged glasses.
5. Take, and deliver, the food and drinks orders in the sequence, pattern or method that best suits you and your colleagues.
6. Insist on taking drinks orders, at every available opportunity.
7. Enquire whether everything is satisfactory and reply with ‘yes sir/ma’am, thank you’ and don’t forget to smile while walking away.
8. Once you have the food orders you should develop a strategy to rid the restaurant of the customer, suggestions would be to remove unfinished courses from the table while the customer is distracted and ignoring any requests for non-chargeable items such as sauces or condiments.
9. Insist on taking drinks orders, at every available opportunity.
10. Remember, ‘in our business, the chef is king’ and food should be served to the table whenever he or she has so lovingly and efficiently prepared it! You can always make room on a table for the next course by removing all unnecessary items such as any unused crockery, and ref No 08, remove unfinished courses.
11. Only work on your tip, during and after the pudding course.
12. Enquire whether everything is satisfactory and reply with ‘yes sir/ma’am, thank you’ and don’t forget to smile while walking away.
13. And finally, Insist on taking drinks orders, at every available opportunity.
While I could admit, the above maybe slightly exaggerated, the service level my guests and I experienced one Thursday evening at the Aquara, signature seafood restaurant in the Dubai Marina Yacht Club recently, was at an unprecedented level of incompetence I have seen in recent Years, but the food was good.