On 6th of September 2006 the day “ Nakheel ” launched its new community called “ Jumeirah Park ”, I was so lucky so I could get in line from 5:30 in the morning we bought a small three bedroom villa.
To follow the sales regulation we booked the property, I cut a cheque for 10 percent of the value and submitted the cheque to sales executive. He opened a new file for us and assigned a customer file number to us. He attached the cheque to the “Booking Confirmation” and accompanied us to the “customer service” desk on the other side of the sales center.
The cheque was submitted to the “Customer Service” and we got receipt. DONE!
But after two months to our surprise we found that the same property has been sold more than once!! Without any notice.
First they claimed that it was a computer mistake and they offered us to get a large three bedroom which was not affordable for me. However, after I refused to accept their new offer, they started to behave aggressively and the “Customer Relationship manager” removed my papers from the file.
I asked for a higher manger and they guided me to “Sales Department Manager”, who returned me to “Customer Relationship manager” once more. He got more aggressive this time and told me that Nakheel is selling nothing, and mentioned he had the ability to terminate my purchase on his discretion even if I had payments for more. Also he told that no longer there is any record of my payment and if I get an attorney he will terminate this sale immediately. He told me that Nakheel is so big so NO ONE can sue it.
The next day, a lady called my home and in clear words told my wife that if we go to go to police, even if we proceed and win the case, they are going to make troubles for my family and they will through us out of the country since Nakheel has this power!
I got original receipt for the money with Nakheel’s seal and sign under it. I got the original “Booking Confirmation” with the sales person signature on the bottom of it with project name and property code and detail on it, I got the payments cheques copy, I got my bank certification shows that the cheque has been cashed one week after sale. We got lawyer and he sent Nakheel a demand letter. After two more reminders and 16 days (3 months after the sale) the Nakheel’s General Consular replied that we can either collect the original money or to use the fund to purchase an alternative property via Customer Services Center again.
When I went into the customer service to see what the alternative could be with the general consular letter in my hand, they started to push us to sign a letter that we want to cancel the previous purchase for a new one, without even informing us of their availabilities.
We refused to sign anything without first be ensured of what they are going to offer, and called the general consular to ask him to let them first show us the availability and I will provide whatever letter they want at the same time. To our surprise he said that he didn’t ask for such a letter.
The next day, a person from Nakheel called my mobile and told me that they are going to do something very nice in my favor in case I submit the requested letter. I contacted our lawyer and we prepared a letter to ask them show us what they have, without ignoring our previous rights and I submitted the letter.
It took 12 days to get the reply as they were playing with my time, passing me to the next day, every time I walked into the Nakheel.
The answer was a letter thanking me for choosing their prestigious Jumeirah Park project and I only have to get the money back and for further queries I can visit their website or call the call center! I referred to the general consular’s letter with his signature under it with the option of an alternative property and they said there is no value for the letter(!). And now after 12 more days after latest reply, still there is no proper answer on why or how and when Nakheel wants to finish this misery to my family.
During all these time I tried to meet the CEO or anyone responsible to this mess without luck as the receptionist is saying the CEO is not getting himself involved.
According to other people’s experiences, the jurisdiction system is slow and it may takes more than a year to get through it and I need to deposit 15% to start a case.
So,
From early morning till evening I am running here and there with a lot of proves in my hand to return our right back in our home…
Every day I am not only loosing my business opportunities, but also I am going to loose my current clients since I am unable to finish their works or answer their calls.
I very well realize Nakheel is a big company, with its big feet over our shoulders, and it is very busy, so they do not feel shame to not answering me properly.
I also very well realized that God is very busy, receiving millions of requests every moment.
I also have no answer for my son: why am I shouting at him to go to his bed all these nights?” I could not write how it would feel when I found he has through away the painting he made on the “Jumeirah Park Small three bedrooms legacy villa” brochure to tell me how he like his room which his father promised, but even he failed to sell it to fulfill his other requirements…
I never forget Nakheel and 6th of September.
(All documents are available on request)