Tech. Support

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Tech. Support Nov 21, 2006
Information Technology . Call Hamzah @ +971502647664


Career Objective

As a client-focused IT technician with wide experience in administration and supporting Microsoft operating systems and office productivity applications, currently seeking full time employment in challenging IT Environment where superior Network Administration skills are utilized, as a desktop support, network administrator, or related position with a growing organization where my certifications will enhance technical support and benefit operational efficiencies.



Career Summary

Determines user requirements, designs solutions, and implements them. Emphasizes preventing problems instead of reacting to problems. Strong attention to detail, outstanding discipline, ability to learn quickly. Qualifications include broad experience in the computer industry.



Career Certificates

Cisco Certified Network Associate (CCNA) - Since, 2006

Microsoft Certified Systems Engineer on Windows Server 2003 (MCSE: Security) - Since, 2003

Career Skills

Knowledge of technology related terminology.
Planning & establishing a Microsoft secure environment.
Designing & deploying a Microsoft core network infrastructure.
Designing & deploying a Microsoft network access infrastructure.
Planning, designing, & deploying a security policy and a Group Policy infrastructure.
Installing & using a variety of software, utilities, management, monitoring and backup applications.

Career Experience

Employer: Webmasters Training Center - Amman, Jordan
Designation: Microsoft Technical Support
Date From: January, 2003 Date To: December, 2005
Main career tasks:
○ Provided a system administration and helpdesk support where included software and hardware installations,
maintenance, upgrades, troubleshooting and user account administration.
o Implemented a Microsoft Windows 2003 Network and Microsoft Internet Security and Acceleration Server (ISA).
○ Designed & deployed a Microsoft WLAN.
○ Designed & Implemented Simple WAN protocols.
○ Configured & Troubleshooting Cisco Routers and switches.
○ Troubleshooting of OS, network and application related problems.
○ Installed & solved problems of a Microsoft Windows Professional & Server.
○ Implemented & Administrated Microsoft Windows Active Directory Services.

Personal Information

Religion: Islam
Nationality: Jordanian
Date of Birth: September 14, 1981
Marital Status: Single


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    e-lad
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    Nov 24, 2006
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    e-lad
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    Location: Dubai, U.A.E.

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