Hi, I am in Dubai looking for a job. I worked in Cisco Systems, California, as a Technical Lead until a few months ago. Prior to Cisco I worked in New York and India as Systems Administrator. I will appreciate any help in finding a position such as the above in Dubai. I would like to live and work in Dubai. Here's my resume:
Saghir Kalam
Mobile: +971 50 7885529
Email: saghirk@gmail.com
Job Objective
Mid to top level assignments managing Technical Support or Helpdesk at a fast-paced high-growth organization.
Career Snapshot
More than 10 years’ cross cultural experience in the areas of Systems Support and Administration, Process Management, and People Management. Proficient in setting up and managing Networks; Administration and Maintenance of IT environments. Exceptional communication, presentation and troubleshooting skills with demonstrated abilities in team building and project management toward achieving long-term and short-term objectives. Resourceful at maintaining good relations with customers, and exceeding their expectations by providing very high quality service.
Areas of Expertise
Technical Support
> Experienced in managing the installation, configuration & maintenance of servers, workstations, network services and peripherals in both Windows and Unix environments.
> Experienced in troubleshooting problems pertaining to System Performance, Network Administration, and Application Conflicts & System failures.
> Experienced in backup recovery and coordinating with the technical team to prepare for contingencies to cut downtime significantly in case of system failures and other problems.
Operations Management
> Experienced in mapping client’s requirements and coordinating in developing and implementing technical processes in line with the SLA guidelines specified by the client.
> Experienced in monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.
> Experienced in documenting technical and non-technical processes and tasks to streamline operations conducted by various staff.
Team Management
> Experienced in recruiting, developing and training engineers; identifying and implementing strategies for building team effectiveness by promoting cooperation between team members.
> Experienced in using tools such as team intranets to build and share knowledgebase to increase efficiency.
> Experienced in regular employee performance monitoring and appraisals; developing effective solutions for increase in employee productivity and performance.
Facilities Management
> Experienced in liaising with vendors for sourcing products and solutions; managing annual maintenance contracts.
> Experienced in tracking asset movements and ensuring software and hardware assets are within control through timely audits and effective monitoring systems.
> Experienced with setting up systems and procedures that cut red tape in parts and services procurement for speedy resolution of issues affecting end-user productivity.
Organisational Experience
Cisco Systems San Jose, California, USA Mar’02 to April ’06
As Technical Support Lead
> Mentored and managed a 10-member team of support engineers, system and network administrators, and technicians.
> Team supported over 5000 Cisco Systems engineers and other staff, spread across 30 buildings, across 2 platforms—Windows and UNIX.
> Oversaw several facilities and engineering related projects including the negotiation, purchase and transition of system, phone, and other hardware.
> Installed and configured UNIX, Windows, and networking hardware for clients as well as the for the server groups.
> Travelled to various Cisco California sites to train employees and help with system configuration and setup, policy implementation and employee reviews.
> Designed and created daily, weekly and monthly reports of department activities and presented to upper management.
> Managed maintenance contracts with Sun, HP, Compaq and other system vendors.
> Worked with the Inventory Management group to setup hardware booths across campus and simplify procedures for replacement parts procurement.
> Designed, developed, and implemented project plans, schedules, and procedures for hardware and software products and their support.
> Developed and maintained an intranet for the support engineers to keep them updated with scripts, processes and inventory of hardware and parts.
> Recipient of Employee of the Month Award for 3 years during 2003-2005.
> Developed effective IT training programs to train non-UNIX technicians on servicing UNIX hardware and software.
Chase JP Morgan, New York, USA Jul’98 to Jan’02
As Systems Administrator
> Installed and configured new servers (Solaris, Linux, Windows NT/Windows 2000) for various configurations as file or application servers with Network Attached storage.
> Monitored IT services, network and application 24/7 to ensure the continuous availability
> Set up and managed mission-critical backups with a view to provide 100% availability of financial data services to 500 employees.
> Upgraded the UNIX setup from manual installations of Solaris to mass deployments using jumpstarts.
> Configured remote access tools and dial-in servers to and from Windows and UNIX machines.
> Supported web-based application running on Apache Web Servers on Sun Solaris and Redhat Linux with backend connectivity to Oracle Databases.
> Helped roll out Windows 2000 to replace Windows NT and Windows 98/ME.
Legato Systems (New Delhi & California) Aug’95 to Jul’98
As Technical Writer / Support Person
> Successfully handled documentation projects for Legato's line of backup solutions entailing starting from initial planning through writing, editing, reviewing/ revising, indexing, and final printing & delivery.
> Edited design documents generated by engineers in India for clarity before such documents were looked at by business and engineering groups in our main offices in the US.
> Set up and maintained local data backup and restore process. Helped the local systems administrator with routine support work such as account maintenance, disk quota, and email.
> Trained new-hires on company products, policies and procedures. Wrote and developed training manuals and documents.
Technical Certifications
> Sun Certified Systems and Network Administrator for Solaris 7.
> CompTIA Linux+ and A+ (Hardware and Windows) Certification.
Academic Qualifications
> B.A (Arts & Humanities) from Jawahar Lal Nehru University, Delhi in 1994.
Languages
- English - Hindi - German - Arabic (Read and Write)