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Naeem A Siddiqui
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4 Talbot Place
Ingleburn NSW 2565
SYDNEY AUSTRALIA
Work: 1300 300 603
Mobile: 0401 833 642
Email: naeem_@hotmail.com
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COMPUTER TECHNICIAN
System Set-Up * Repair & Troubleshooting * System Networking
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Innovative computer professional with exceptional abilities
in the areas of technical and system support. Comprehensive
knowledge and technical expertise in PC fabrication,
configuration, systems networking, diagnostic testing,
malfunction identification and repair through extensive
training and hands-on experience.

Versatile cross-platform experience in installation,
software, peripherals, security and local area networking,
combined with strong technical troubleshooting and analysis
skills. Praised for exceptional people and customer
relations skills, integrity and commitment towards improving
and expanding capabilities.

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---AREAS OF TECHNICAL EXPERTISE

* Networking
* DOS
* LAN / WAN
* Data Back-Up
* Linux OS
* System Upgrades
* Troubleshooting
* Internet Security
* Open Office
* End-User Training
* MS Office XP
* System Repair
* Novell Environment
* Peer to Peer Networks
* Phone Support
* Client Server Set-Up
* Windows Server 2000
* Computer Assembly
* Hardware Installation
* Software Conversion
* Wireless Set-Up
* Virus & Spyware Removal
* Database Management
* Windows 95/98/2000/ME/XP

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---CERTIFICATIONS

Certificate IV in PC Support
Certificate IV in Network Support
Certificate III in Information Technology

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---PROFESSIONAL EXPERIENCE

DR DAVES MOBILE COMPUTER SERVICE
– Sydney,NSW 2001 to Present
Computer Technician

Key Contributions:

* Rapidly promoted from Field Support Technician within a
short period of time based on technical troubleshooting
skills, ability to manage priorities, strong work ethic,
dedication to teamwork and ability to communicate technical
concepts to end users.

* Minimised downtime for end users/clients by quickly and
accurately identifying software and hardware issues and
offering solutions.

* Improved customer satisfaction through technical expertise
and excellent people skills. Innate ability to calm callers
experiencing IT problems and work with them step by step to
tackle the task at hand. Also recognised as ‘going beyond
the call of duty” to assist customers in finding solutions.

* Commended for excellent technical and networking skills.
Included setting up and repairing faulty systems, laptops
and peripherals; configuring systems; setting up networks
for customers in peer to peer networks and wireless set-ups;
security and encryption; consulting and educating clients on
maintaining threats against viruses; and hardware/software
issues.

* Provided onsite and technical phone support, successfully
resolving customer issues regarding connectivity, peripheral
compatibility and standard software usage questions for
products on various operating platforms.

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ONSITE COMPUTER & NETWORK SUPPORT SERVICES
- Liverpool 2001 to 2004
Owner / Computer Technician

Key Contributions:

* Built and progressed a viable computer business from ground
level, managing all aspects of business. Critical to
business success was minimizing downtime for clients.

* Frequently received client kudos, such as “excellent service”,
“value for money”, “convenient and efficient service”.

* Conducted on site visits to identify, advise and make
recommendations to meet user requirements in a timely and
effective manner. Included managing peer to peer networks,
client server set-up and reducing virus threats through the
implementation of patches and updates.

* Established trusting relationships with customers by providing
high-quality, low-cost service and ‘going beyond the call of
duty’ to ensure total customer satisfaction.

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---VOLUNTARY EXPERIENCE

INGLEBURN HIGH SCHOOL
– Ingleburn, NSW 2001
Technical Support Staff

Key Contributions:

* Led the implementation of new systems and network upgrades
for the school in a Windows NT and Novell environment.

* Implemented a Linux proxy server for the whole school.
Included developing and writing user manuals for staff to
maintain server, ensuring they were written in a clear and
concise manner to enable non-technical audiences to understand.

* Resolved daily systematic and operational malfunctions,
ensuring minimal loss of work productivity. Included
troubleshooting, diagnosing and repairing PC’s on a large network.

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NSW NATIONAL PARKS & WILDLIFE SERVICE
– Sydney, NSW 2000
Helpdesk Officer

Key Contributions:

> Initial point of contact for resolution of desktop/workgroup
related problems, providing expedient and appropriate commands
to incoming enquiries regarding system malfunctions. Included
hardware and software support, help desk calls, installation
of printers, PC cleaning, PC rollout, training on NT systems,
and setting up WAN and Internet access.

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---EDUCATION & QUALIFICATIONS

Bachelor of Computer Science (Distance)
UNIVERSITY OF NEW ENGLAND (continuing)

Diploma in PC & Network Support
MILLER TAFE COLLEGE (2001)

Certificate IV in Network Support
MACQUARIE FIELDS TAFE (2000)

Certificate IV in PC Support
CAMPBELLTOWN TAFE (2000)

Certificate III in Information Technology
GRANVILLE TAFE (1999)

Diploma in Management
Marketing, Management, Law, Computing, Applied Microeconomics)
UNIVERSITY OF WOLLONGONG (1997)