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My husband was living in Dubai for almost 8 years and I was living in Dubai for 4 1/2 years. In August 2012, we moved permanently from Dubai to Brisbane. We used a relocation company called Kites Relocation to ship all our personal items (furniture, clothing, kitchen items, etc.) from Dubai to Bribane. The Shipment was packaged and taken by them on 11th August 2012. (which they said would reach us in 30 - 45 days). They had partnered with a local shipping company in Australia called Australian Vanlines Pty Ltd to clear the goods and deliver and reassemble the items to our home in Brisbane. We kept following up with Kites Relocation regarding the status of the Shipment and they told us it is on the way. The latest update we received from them by email was on 3rd October 2012 where they said that the container has reached Brisbane and will unpack today. They also said that they would tell their destination agent to call us back on priority and update us about the present status. We then followed up with the Partner company for many days but didnt recieve any update from them. On 15th October 2012 my husband received a call from the partner company Australian Vanlines saying that Kites Relocation has gone bankrupt on 6th Oct 2012 and we need to make all the payments (duties, taxes, storage charges(for 10+ days),delivery charges etc.) amounting to over 7000 Australian dollars plus we need to run around ourselves to release our goods which have arrived in Brisbane port. Also we have to run around to do all the quarantine formalities as well. These payments were supposed to be given by Kites Relocation. Also Australian Vanlines refused to help us out in any way since they hadnt got any payment from Kites Relocation.We were totally shocked and this caused us so much of inconvenience. We have tried desperately to get in touch with Kites by email and by calling them on their contact numbers but no one responded to our emails and also we were not able to get through to their numbers.

Finally after countless calls and emails going back and forth my husband had to run around to make the payments for the freight, get the quarantine done, look for a delivery company to deliver the goods home. Also the furniture was not reassembled and we had to do all that ourselves. Kites Relocation CHEATED US. Below is a list of payments we had to undergo in addition to the distress, discomfort and trouble.

International Freight Charges : 2,737.92 AUD (10,377 AED)
Storage Charges : 500 AUD (1,895 AED) [This was actually 3323 AUD, but the storage company felt sad for our situation and reduced this fee to 500 AUD which was a big relief.
Delivery Charges : 550 AUD (2,085 AED)
Total: 3787 AUD (13,872 AED)

Below I've provided information about the contact people.

Address of Company:
Kites Relocation LLC
Office #21, 1st floor,
Nasser Lootah Building,
Airport Road,
Al Garhoud,
Dubai
(next to Jackys Electronics)
Telephone: +971 4 2087644

1)Mr Nazem Mundock.
Business Development Manager
Kites Relocations LLC
Dubai, UAE
Tel: 04 2087644
Fax:04 2087844
Mob: 055 5526085


2)Vinitha Sreejith
Relocation Consultant
Kites Relocations LLC
Dubai, UAE
Tel: 04 2087644 / 645
Fax: 04 2087844


3)Sikha Udaykumar
Operations Executive
Kites Relocations LLC
Dubai, UAE
Tel: 04 2087644 / 658
Fax:04 2087844

Thank you for going through our story. We have emailed Dubai Consumer Rights and also Dubai Police but nothing has been done so far to get us justice.

It Is really a shocking story for me.

i am going to forward this story to all of my freinds and colleagues and i will try to circulate this story to news papers and all the law and order departments.

thanks

take care bye

masoodkhaan wrote:rd this story to all of my freinds and colleagues and i will try to circulate this story to news papers and all the law and order departments.

thank you so much for your help. Its so difficult for us to do much from here since we have already relocated to Australia and are no longer living in Dubai because if we were in Dubai, it would have been easier to run around and get justice. We have already emailed 7 days but have not got any response from them as well.

Sincerely appreciate your help in this matter.

I just moved this to Dubai Black List.
Does your contract with Kites Relocation specifically mentions that they will pay all these fees?
If yes I think you can contact the Dubai police.

Hi,

Yes our Contract mentions all these fees will be paid by Kites Relocation. We have tried all possible means to get in touch with Dubai Police but have not been successful. We also got in touch with alameen@dubaipolice.ae sending them all relevant documents (Kites Contract, Email Communication thread with Kites Relocation, scanned receipts of all the additional payments that we had to pay from our side) but they have said "you should go to nearly police station of your area".

However we are not currently residing in Dubai anymore. Hence we are not able to so. We have asked them what alternative we have to get in touch with Dubai police but no response from them yet.

Getting Justice is so difficult since we are not residing in Dubai any more

Thanks for all your help.

Tania

Hi
Just read the post, I left UAE around the same time and went to the USA(Sept 12) Same people dealt with my contract and I paid up front. Months later and nothing arrived in the US, found out that Kites had sent the consignment COD and it was sitting in New York waiting for payment. I had the same hassle and had to pay again...... I am now back in the UAE and some of the Kites team are on Linkedin so I keep watching out for them to surface."you can run but you cannot hide"

Thank you for your reply. I cant imagine how people can cheat other innocent people like us and then get a peaceful sleep at night!!!....after all its all our hard earned money that he paid him. And then again we had to pay more than 4000 Australian dollars to get our goods. And not forgetting the stress we went through as well. Mr Nazeem Mundock, I hope the authorities in Dubai find you and you are held accountable for cheating all of us. Please do keep me posted if you are able to get in touch with Mr Nazeem Mundock or any of the other employees in Kites Relocation, I would highly appreciate it. Its been more than two years since this episode happened. I have all my bills and excess payments bills that we had to make in original with me. So in case you need any documentation from my side to nab him, im more than welcome to help out. SO true!! you can run but you cannot hide!