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If they go in that direction, I bet customers will still get the crappy service that HSBC has always given. Eliminating those accounts under 20,000 AED will also eliminate more jobs.

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Nothing wrong with that to be honest. Consumers will look at it from a consumer side, while the business will look at it from a profitability point of view.

High salary people will cost less to maintain and be more profitable. You as a director of a company responsible to your shareholders, what would YOU do?

This is a bank, not a charity. Dont like HSBC? go to any of the other umpteen banks in the UAE (its not like HSBC was renowned for its customer service and excellent support anyways)

HSBC is a total let down......HSBC Middle East the worst Bank I ever came across. Simply stay away if you want to avoid problems.

HSBC = suckiest bank in UAE...however, very good in egypt weirdly enough