American Retail Manager looking for work - Dubai based
Oct 18, 2008
John Kinder
Dubai: +971(55) 643-8366
Location : Dubai, UAE
CURRICULUM VITAE
Summary
A strong work ethic combined with a commitment to excellence in all projects undertaken. I am a team player, successfully and effectively working in retail sales, customer service and sales. I possess exemplary communication skills. I am highly computer literate, and commit people to action. I am able to convey complex information in easily understood formats.
Skills
Seeking a position in Customer Service / Sales/ Retail, where my extensive experience will be further developed and utilized. I have relatives living and working in Dubai, which is the reason for my relocation. I am very interested in learning new culture, languages, and customs
.
Languages Excellent Written and Communication Skills in English
Experience
Home Depot (Large National Retailer)
Naples, FL USA. (October 2004 to Present)
Designation: Front Office Manager
• Responsible for the supervision of a staff of 35 people within the customer service department handling cash handling, payment processing, scheduling staff, giving reviews and disciplinary actions
• Scheduling break times so that customer service is not affected by workflow
• Complete daily paperwork including any discrepancies in cast tills and stock, researching markdowns and discounts.
• Liaise with Loss Prevention Specialist to help hinder any company theft and shrink
• Merchandised end cap displays
• Responsible for the recruitment and training of customer service representatives.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues
• Provided support to the business development team, ensuring all sales and service objectives were met.
• Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new tasks / procedures.
• Assisted in the development of new policies and procedures.
Sabbatical (February 2004- October 2004
• Took time off to enjoy my new location and, learn local culture, and business. Attended some training in Local Agriculture
JML Care Center (Private Nursing Facility)
Falmouth, MA (January 2001 – April 2004)
Designation: Certified Nursing Assistant
• Duties included the care of both terminally ill and, surgical patients with their day to day activities, rehabilitation, feeding, bathing, dressings, and ambulatory assists.
• I also had to clean and, dress wounds, removal of stapes, sutures, help administer medication, and keep in constant contact with Doctors and Nurses.
• Other responsibilities include escorting patients to and from exam rooms, physician offices and treatment rooms as appropriate.
• Recording patient data daily, including but not limited to, vital signs, blood glucose levels, height, weight,
• Monitoring allergies and medication changes.
• Obtaining all necessary patient records as required by physician and verifying presence of consent prior to
• Preparing and stocking exam and treatment rooms.
• Ordering supplies whenever needed.
• Assisting physicians with exams and procedures as requested.
Supercuts
General Manager
Brockton, Massachusetts USA
• Responsible for 5 hair salons and a staff of 175 employees. Daily responsibilities included traveling to various locations and, overseeing the operations of the company.
• Accountable for inventory control, staffing, interviewing, and training at all levels.
• Responsible for cash deposits and account reconciliation
• Communication with supply vendors.
• Weekly conference calls with the business owners, store
• Audits and Payroll
• Visited and contacted local schools, supply houses, and conventions to recruit new talent
• Received many accolades for my hard work, made all my annual bonuses.
• Received the Manager of the Year Award in 1999 for overall store sales.
• Received employee of the year for 3 years, and Customer Service recognitions.
Education
September 2001 - December 2001
Certification in Tri-Level Nursing
Cape Cod Community College
West Barnstable, MA
• Allied Health Tri-Level Nursing Assistant / Home Health Aide Certificate
• Principal Studies: Standard First Aide and Basic Life Support (CPR)
• Overview: 156-hour certificate program teaches basic nursing skills and beginning interpersonal relationship skills. The graduate will be able to provide care to patients of all ages under the direction and supervision of a Registered Nurse.
January 1990 - December 1991
L.I.B.S
Worcester, MA
• Cosmetology - Barber License
• License in the State of Massachusetts
• License number 1111889 State Board of Registered Cosmetologist Massachusetts USA
• Principal Studies include Health and Safety, Skin, Hair, Chemicals, Ethical principles and Practices, Salon
• Management.
• Passed the State Board Certified Examination
1980 – 1985
Blue Hills Regional Technical Vocational High School
Canton, MA USA
• High School Diploma
• General Studies: Algebra, Biology, Electrical Wiring, English, Writing, History, Literature, and Air Conditioning
Personal skills and Competences
• Excellent customer service skills.
• Excellent listener
• Sympathetic to people's dilemmas and problems.
• Patient, understanding, and constantly looking for ways to assist with customer’s needs.
• Excellent management, organizational, and scheduling skills.
• Excellent leadership, motivational, and presentation skills.
• Excellent telephone and communication skills, organizational and prioritization skills.
• Capable of working with minimal supervision and handling multiple task assignments.
D.O.B: February 14th, 1967
Nationality: American
Material Status: Single
Visa Status: Visit Visa
Driving License: Yes
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