I am looking to move to Dubai with my wife and child and i'm currently looking for a Desktop / Technical Support Analyst role. I have a wealth of experience, knowledge and skill which would benifit any company.
I can be contacted by email or my mobile number is: 07500 069096
I attach my CV below for your consideration.
Personal Profile
A IT Technical Support Analyst with several years of practical hands on experience in IT systems and software installation, configuration, and maintenance, with sound working knowledge of operating systems and various software applications, which include MS-Dos, Microsoft Windows 95/98/xp/Vista/2000/2000 Server, Active Directory, DNS. Microsoft Office 97/2000/xp/2003 (Word, Excel, Access, Power point and Publisher) Microsoft Internet Explorer / Outlook, QuickBooks, Norton and McAfee Anti virus packages.
I am a very experienced responsible hard working person who is flexible and confident in any given task, and quick learner if necessary. I have excellent interpersonal skills as well as customer services and the ability to work to deadlines under pressure with a professional positive manner.
Career History: (Most recent first)
Leicestershire Police Constabulary – (March 2005 – Present)
• To assist users with 2nd line support in the diagnosis/resolution of faults reported through the Help Desk. This to include offering advice to users at the time of receipt of the fault or, if necessary, taking ownership of a problem and managing it to a successful conclusion.
• To maintain communication with users on the progress of all work undertaken.
• To commission computers and peripherals ready for use on site, followed by their installation at the user’s location.
• To provide a maintenance/repair service for hardware used within the Police force, to supplement the work of the third party organisation.
• To undertake daily system checks and backup tape cycling on the main Police force servers, and to report through the Help Desk any system checks which require action to be taken. To undertake these activities daily, including weekends and Public Holidays, on a rota basis, at starting times directly by your line manager on such days.
• To undertake housekeeping/system management activities for Police force computer systems, including data saves and file transfers.
• To liaise with third party organisations in providing a maintenance/repair service for hardware used within the Police force, including progress chasing/monitoring of the performance of the third party organisation.
• To ensure the security, integrity and confidentiality of information and to comply with the Data Protection Act, 1984 and the Computer Misuse Act, 1990 at all times.
• To respond to work allocated by the Senior IT Support Analyst and to plan and schedule that work to achieve expected goals. To keep the Senior IT Support Analyst informed of progress on allocated work.
• To advise users on the capabilities and usage of their computer systems/equipment and to assist in the training of staff when required.
• Whilst working at Leicestershire Constabulary my work involved supporting operating systems such as Microsoft Windows Xp, Windows 2000 and Windows NT. We used Microsoft Windows server 2000 and 2003 along with Active Directory to manage our IT users and computers.
• We also managed and supported applications such as Microsoft Exchange for Outlook users, Business objects, crystal reports, Mcafee antivirus, the Microsoft Office 2003 suite as well as Office 97 and Office 2000. I also had experience in supporting many other bespoke and police specific software some of which was web based.
• To remotely support staff we used applications called Microsoft remote desktop and also Real Vnc so we didn’t have visit site.
• I also had experience with supporting the networks, Lan and Wan architecture, topologies and protocols from cabling to the hubs and switches in the main server room and diagnosing when a computer or whole department dropped off the network. To help trouble shooting network problems we also used dns and Active Directory as we used static ip addresses and computer host names.
• Attended all MCSA/MSCE courses
JBC Computers Ltd – (November 2004 – January 2005) Secondment
• PC building, configuration of BIOS, upgrading hardware and installation of peripherals.
• Experience of fault finding, diagnoses and resolution of hardware and software systems.
• Installation of Novell NetWare, Windows for workgroups, NT server and NT workstation.
• Configuration of Dos 6.2, Windows 3.11, 95, 98, MS Office.
• Configuration of networking protocols, services and knowledge of TCP/IP and IPX/SPX.
• Experience in structured cabling, hubs, bridges, switches and routers
• Installations using CAT 5 and co-axial cabling and Ethernet.
• Floor cabling installation using patch panels to minimise network maintenance.
• Working knowledge of LAN/WAN architecture, topologies and protocols.
• Network Administration, Management and troubleshooting
• Create user and group accounts, manage login and file access security.
• Installation of anti-virus software and upgrade packs.
• Knowledge of encryption, compression and auditing.
• DOS, Windows 3.11, 95, 98, MS Office and Internet
• Installation of DOS and managing AUTOEXEC.BAT and CONFIG.SYS files.
• Experience of Word, Excel, PowerPoint, Access, Outlook and Internet.
Amk Solutions – Computer Technician (June 2000 – November 2004)
• Involved building Pc systems for customers.
• Installing and configuring hardware and software.
• Faultfinding, problem solving and repairing customer computers.
• Upgrading computers depending on customer needs which would be advised.
• Technical and desktop support over the telephone and at the customer’s site.
• Providing first, second and third line support to customers.
• Setting up networks for home users and businesses. (Cat 5 and Wireless)
• Ordering components from suppliers and monitoring stock activity.
• Ensuring deliveries were made on target to customers.
• Supporting less experienced team members, on new hardware and software.
• Checking accounts were up to date and outstanding money was paid on time.
Next Directory – Supervisor (January 1998 – June 2000)
• Working in roles, which include Customer Services, Fraud department and Supervisory.
• Speaking to a range of customer backgrounds on the telephone from various situations.
• Using a Pc at all times for majority of work done with applications such as Windows 98/2000 and Windows Xp. Also Microsoft Word, Excel, Power point, Access and Outlook.
• Producing statistics and figures for line manager.
• Helping colleagues with IT support.
• Motivating team members.
• Correspondence with customers.
• Handling customer complaints.
City Business Systems – Computer Technician (June 1996 – December 1997)
• Building computer systems on order.
• Installing and configuring software.
• Testing built machines and preparing for despatch to customers.
• Providing Technical support over the telephone.
• Upgrading computer systems
• Faultfinding computers for repair.
• Utilising operating systems like Windows 95 / 98 and Windows NT.
Courses Attended
All below Microsoft Official courses attended at QA-InterQuad
2275C - Maintaining a windows server 2003 environment
2276C - Implementing a Microsoft windows server 2003 network infrastructure: network hosts
2277C - Implementing, managing and maintaining a Microsoft windows server 2003 network infrastructure:
network services
2823B - Implementing and administering security in a Microsoft windows server 2003 network
2274C - Managing a Microsoft windows server 2003 environment
2272C - Implementing and supporting Microsoft windows xp professional
2810A - Fundamentals of security