nosoup4u, thanks for info.
actually, after searching the web and phoning around, i manage to track down the distributor for palm product here in dubai. it is called ITE distribution [website
www.iteme.com] and they have excellent palm support guy called Sudheesh Mohan who knows the stuff.
unfortunately the simcard holder is a total writeoff and need to be replaced. so they are sending my unit to europe palm support for replacement. will cost me usd200... ka ching... but i will get brand new unit after 2 weeks.