Today most of the financial services companies are busy taking a stock of their losses and looking for optimistic signs in their books. While the financial pundits predict the possibility of reviving the economy, I believe listening to your customers is what’s missing in most of the companies. Many financial and non financial companies are busy implementing what then want to but not what the customer needs..
Take a look at http://iwep.blogspot.com/2009/12/financ ... ocial.html ..
Cheers
Imm