rta person : thank you for calling rta (yada yada yada)
me: hi! i'd like to make a suggestion for the C10 bus (hamriya port to jumeira beach park route)
rta person : yes mam how may i help you
me : i commute to and from work on C10 bus and i have noticed on several ocassions that there are bed bugs on the seats (eww!!) maybe you need to send pest control people to check the buses
rta person : i see mam, you have lost your bag on the C10 bus?
me: no, i mean the insect bed bugs, do you understand?
rta person: oh yeah, you mean you wanted to have air bags on C10 buses?
me: (getting irritated) no no no, i mean the insects that bite you and suck blood, it looks a bit like cockroaches, it is a health hazard you know.
rta person: yes mam, now i understand
me: (doubtful) are you sure?
rta person : yes mam, the insect bed bugs, right ?
me: (sigh) yes!
rta person : anything else mam?
me: no, thats it.
rta person: than you for calling rta (yada yada yada)