My lowdown on Sky Gardens, for those asking about it:
Pros:
o Great location if you work in DIFC
o Very well furnished flats (Fendi furniture is top notch)
Cons
o Forget about talking to someone about your tenancy conditions (the poor guys who are contact points cannot cope with so many people complaining)
o Security deposits can take a LONG time to be returned (the finance guys either just don’t care or, again, are just to stretched to process them)
o Common areas are horribly maintained (the pool is specially in a dire situation, with broken chairs and a stinky smell coming out of the drains)
o Rules change along the way and they just don’t care (AC was going to start to be charged half-way through the tenancy contract… Suddenly the send us many retroactive bills all at once, that we couldn’t check and, naturally, that started many months before we even moved. Dismal lack of respect)
o They often play the blame game: tell you to complain with the guy in the reception desk, who says he cannot do anything and sends you back to the guy on the phone, who never picks it up and also pretends he doesn’t read his e-mails… So you go back to the guy in the reception desk, who tells you again there is nothing he can do. Some sort of 21st century Kafkan novel focused on real-estate.
o They sequester your security deposit (of AED 10,000) and say they will deduct anything they want from it (even if that means the AC bills that you were surprised to find out you would have to pay)
Long story short: if you like good furniture but don’t care about being treated as some sort of peasant with no rights, it is a great place.