| sajjini |
| MATHEW JOSEPH Respected Sir/Madam, I, Mathew Joseph would like to introduce myself as a Customer Service Representative having more than 21/2 years of experience in the International Call center industry, with an additional of 4 years of experience in the IT industry. I possess an engineering degree (B.E) in Computers and a technical certification in Advanced Diploma in Computers . I am looking forward to setting base in the U.A.E as I understand it to be a land of opportunities which is moving forward to new horizons. I am currently on leave on a visit visa to the U.A.E for a period of one month. I can contribute substantially to the customer support division of your esteemed company with my excellent communication skills. My strengths include the ability to generate ideas, concepts, be assertive, be a motivator, systematically work on projects and use my time efficiently to meet deadlines. I easily interact with people, possess analytical and problem resolving skills, also a fast learner and can adapt myself easily to different work environments. I have enclosed my CV for your kind perusal. Looking forward to hearing from you, Yours sincerely, Mathew Joseph RESUME Objective : To exploit my talents to the fullest towards the growth and success of the company. Date of Birth : 26th June 1973 Nationality : Indian Visa Status : Visit : matjos87700@aol.com Tel.No. : 050-5277202 (Mobile) Marital Status : Married Gender : Male Educational Qualifications : Bachelor of Engineering (Computers), Mumbai University, Mumbai in Jan 1999. Certification : Advanced Computing Diploma, Boston’s Computer Institute, Mumbai in Nov.1999. Total Experience : 4 years in the IT (Information Technology) industry. 2 1/2 + years in the International Call Center industry. Work Experience : September 2003 till date. Wipro BPO Solutions Ltd, Mumbai - A Six Sigma Management Company, COPC certified and also the No.1 Customer Service Provider in India. as a Customer Support Associate. July 2000 till December 2002 Ion Exchange (India) Ltd., Mumbai as a Software Developer Developed software for clients in Visual Basic 6.0, MSAccess, Oracle. January 2000 till June 2000 Creatia Information Systems, Mumbai, a dot com company as a Software Programmer. Designing and developing software for portals. January 1998 till December 1998 Air-India Ltd. Mumbai as a project trainee (Part of B.E program) Designed a Relational Database Management System – Automation of Outside Party Job Billing Advice. Current Job : Client : America Online Inc. (AOL), the No.1 Internet Service provider in the United States of America (U.S.A). Job Profile : Providing Voice based Customer Support assistance to AOL members in the U.S. which includes problem solving and other online issues, at the same time maintaining a high level of member satisfaction. Conducted technical sessions for new hires in the team to improve their problem resolution skills, also conducted sessions on how to reduce talk time. Up selling of various sales/discount offers provided by the company to our esteemed clients. Also familiar with call tools like Avaya, NICE (monitoring software), preparing daily track sheets (DTS). Achievements : Been a consistent performer right through, meeting the parameters laid down by the company. Awarded a certificate of excellence for the month of June 2004 for ranking 3rd in the process and was awarded a digi-cam for the same. Awarded for making Wipro BPO one of the best places to work. Was selected to fill up a 30 page survey conducted by Hewitt & Great Places to Work in the world review in July 2004. Awarded a certificate of excellence for 3 consecutive months in a row namely October, November and December 2005 for being a part of the No. 1 team of the AOL process. Awarded cash prizes for the quarter for selling the maximum offers to clients. Other Work : In 2002, conducted a leadership lecture to colleagues within the organization. Was the college contingent leader for various college cultural festivities in Mumbai during 1997, 1998 and 1999.Participated and won many competitions. Was the events Manager of my college festival in 1998. Languages Known : English, Hindi, Malayalam Hobbies : Reading, Sports, Computers |